Frequently Asked Questions from Tayftours

 
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Turkey - Greece - Egypt holidays
 
Turkey - Greece - Egypt holidays
FREQUENTLY ASKED QUESTIONS
 

Q: How do I recognize you at the airport/port/meeting point?
A: At the airport a member of our company will be waiting outside the exit door of the arrivals hall, after you collect your luggage. He/she will be holding a sign with your name on it.

Q: Am I travelling with a group on the tours?
A: If you book a tailor made tour, you will be travelling on the regular transports according to your choice (Train/Plane/Bus) but you will be with a small group on local tours at the chosen areas this gives you an opportunity to meet different people through your stay in Turkey/Greece/Egypt. Tailor made itineraries are for individual travelling. This makes the packages flexible to suit your needs and allows you to travel with an organized plan but without being herded around in a group.

If you book an Escorted Tour or one of the Anzac Tours, you definitely will be with a group, travelling on the same transport vehicle and there will be a guide with you during all tour packages.

Q: I request a tailor made itinerary. How do you organize all transports and tours at that much different locations?
A: We have sister companies based in Turkey, Greece, Egypt and all work coordinated. They will know at what time and by which transport you will be arriving at that location and be ready to meet you, to transfer you to your hotel and organize your local tours. We also give you the names, addresses and telephone numbers of these tour operators for any help or assistance you may require while you are in your trip.

Q: Why Should I book a package?
A: By booking a package, everything is arranged to make you holiday hassle free, you can save time and not have to worry about booking accommodation, buying tickets for your transport, finding your hotel when you reach the airport and finding the right tour when you reach the sites. As the travel agencies can get a better price than the customer, packages also work out to be more economical.

Q: Do you provide travel insurance?
A: Yes. We provide travel insurance for our clients from Tursab.

Q: How do I pay for my tour, what is the procedure?
A: After we receive your request, we check the availabilities at the hotels and on the transportation vehicles. If all requested services are available for the requested dates, we send our Credit Card payment form to our clients.

We kindly request a 50% deposit to secure our clients’ reservations; the remaining 50% balance being payable 30 days prior to the departure of the tour.

Q: Do I get refund if I cancel my trip due to illness or/and travel warnings?
A: We kindly request 50% deposit on booking and the rest is to be paid 30 days prior to departure date of the tour. If a written cancellation notice is received before departure, we accept the cancellation.

CANCELLATION CHARGES FOR LAND PACKAGES:
Unless otherwise stated in the contract, for all cancellations we will refund the cost of your trip less the following per-person charges.
Charges shown include the 10% administrative fee.

Prior to departure : Charge
60 days or more : 10% of selling price (Administrative Fee)
59-46 days : 30% of selling price
45-8 days : 50% of selling price
7-0 days : 100% of selling price


CANCELLATION CHARGES FOR CRUISE PACKAGES:
Prior to departure : Charge
45 days or more : 10% of selling price (Administrative Fee)
45-31 days : 30% of selling price
30-15 days : 50% of selling price
14-8 days : 75% of selling price
7-0 days : 100% of selling price

If you could not find the answer of your question, please do not hesitate to contact us.

 
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Frequently Asked Questions from Tayftours

     
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